Turquoise & Lace Co.

Effective Date: 1/29/2026
 

Turquoise & Lace Co. understands that wedding plans can change. The following Refund Policy outlines how payments are handled once services are booked.
 

Retainers & Deposits

All retainers and deposits paid to Turquoise & Lace Co. are non-refundable. Retainers secure your wedding date and compensate for time reserved and services that begin immediately upon booking.
 

Service Payments

Payments made for services already rendered are non-refundable. Once planning or coordination work has begun, no refunds will be issued for work completed or time reserved.
 

Client Cancellation

If the Client cancels services for any reason:

• The non-refundable retainer will be retained by Turquoise & Lace Co.

• Any remaining balance paid toward the total service fee will not be refunded if services have already begun.

• Future services not yet rendered may be canceled without additional charges, but no refunds will be issued.
   

Postponements

If the wedding date is postponed:

• The retainer may be applied to a new date only if Turquoise & Lace Co. is available.

• A rescheduling fee may apply.

• If the Planner is unavailable for the new date, the retainer remains non-refundable.
   

No-Show or Shortened Events

No refunds will be issued for:

• No-show events

• Shortened wedding days

• Early completion due to circumstances beyond the Planner’s control
   

Force Majeure

In the event services cannot be performed due to circumstances beyond control (including but not limited to acts of God, severe weather, illness, or government restrictions), refunds are not guaranteed. Each situation will be reviewed on a case-by-case basis.
 

Refund Requests

All refund requests must be submitted in writing. Turquoise & Lace Co. reserves the right to deny refund requests that do not align with this policy.
 

Contact

If you have questions regarding this Refund Policy, please contact:
 

Turquoise & Lace Co.

E-Mail: turquoiseandlaceco@gmail.com